We are changing our online appointments service, but don’t worry! We expect this new way of booking will be more straightforward and efficient for both our patients and the surgery.
The new system is directly linked to the same system patients use to request medications with us and view their medical records - so you now only need one log-in for everything!
To register and apply for online access, please follow these steps;
- Visit https://www.patientaccess.com/
- Click on Register
- Have you received a registration letter from your Practice? Select No
- Enter your postcode and select Next
- Select The Ridgeway Surgery and then Next
- Click The Ridgeway Surgery and then Continue
- Fill in your details and choose a password, Check I agree and Next
- Enter your email address and chosen security questions
Once registered, the surgery will activate your account and send you your unique log-in key. You will then be able to book, change and cancel appointments online and see a list of your upcoming appointments.
Please see the help guide showing how each step will look.
If you are no longer a patient or a carer of a patient at the Ridgeway Surgery, please disregard this message
We operate an appointment system to allow you to be seen at a set time. Booked appointments are usually ten minutes long. This is enough time for one major or two minor problems. If you have a number of problems to discuss, please either make a double appointment or spread them out over a number of consultations. This will help your doctor run their surgery on time and minimize waiting times for other patients.
Please ring between 8.30 and 11.00am for appointments.
Patients who have an urgent problem will always be seen on the same day.
If you ring early on the day and can attend in the morning it helps us keep slots available for patients who need emergency treatment in the afternoons.
Please ring in the morning if you require a home visit on the same day. It helps us a lot if you can avoid making an appointment on Monday or Friday (our busiest days) if your problem can wait for one of the days in the middle of the week.
Similarly, please use your common sense around bank holidays; the days before and after a bank holiday weekend are also unusually busy with patients needing urgent problems sorted out; it will help us if you can avoid these.
Please feel free to book your appointment with whichever doctor or nurse you would like help with a particular problem. If you wish to see a specific doctor you may have to wait a few days as not all doctors are in every day.
The receptionists will always try and meet your wishes. If you are prepared to give them some idea of your problem, it will help them help you. To provide choice each doctor consults at slightly different times.
If you have difficulty with communication then please ask for a double appointment. Try to do this as this helps doctors to run on time.
Please call the surgery to book an appointment on 0208 427 2470
Questions to ask
Before you leave your appointment make sure you know the following:
What might be wrong? You could ask the following questions:
• Can I check that I’ve understood what you said? What you’re saying is...
• Can you explain it again? I still don’t understand.
• Can I have a copy of any letters written about me?
What about any further tests, such as blood tests,
scans and so on?
• What are the tests for?
• How and when will I get the results?
• Who do I contact if I don’t get the results?
About what treatment if any, is best for you
• Are there other ways to treat my condition?
• What do you recommend?
• Are there any side effects or risks?
• How long will I need treatment for?
• How will I know if the treatment is working?
• How effective is this treatment?
• What will happen if I don’t have any treatment?
• Is there anything I should stop or avoid doing?
• Is there anything else I can do to help myself?
What happens next and who
• What happens next? Do I come back and see you?
• Who do I contact if things get worse?
• Do you have any written information?
• Where can I go for more information, a support group or more help?