Category Archives: Ticker Tape

Flu Clinics 2021

We have started to make contact with patients to start booking in for their annual flu vaccine appointment.

We are currently making appointments for Saturday 18th September (under 65s)  and Saturday 9th October (over 65s). Provisionally these will be at The Ridgeway Surgery.

You can book online via your patient access account or by calling surgery number. We will confirm nearer the time, in line with NHS guidance, if the COVID-19 booster can be given at the same time.

We will be making more dates available as we have confirmed dates for delivery of vaccines.

Help for parents with children under 5

We know things have been very hard for people who have had babies and small children during lockdown. You will have seen on the news that lots of children, who have been kept away from catching things from people for over a year, are getting lots of coughs, colds, diarrhoea and other illnesses.

There is no evidence that children are getting any more serious illnesses than usual. It is very important that if you are at all worried that your child is seriously ill, that you contact us at the Ridgeway or 111 for help. Because of trying to keep people safe from Covid please try to use eConsult or phone us, rather than just turning up at the surgery with your child.

This leaflet gives lots of ideas about how you can help decide if you need to ask for help, simple treatments that are safe to try, and a reminder that you can also ask people like your community pharmacist for advice. How to help your unwell child May 2020

Booking Appointments Online

Can I book a telephone call with a GP online?

To access GPs online, please complete an eConsult:

The reasons for this are:

  • eConsult will ask specific questions about your condition / symptom. This make it quicker for the clinician to assess and safer because the clinician has more information about your medical problem.
  • eConsult is also safer than booking a telephone appointment online because it will advise if  it thinks the condition you need help with may be an emergency and cannot wait
  • Currently we acknowledge all eConsults by the end of the next working day and in the majority of cases, clinicians make contact with the patient within 24 hours of the eConsult being submitted. If it will be longer than this, you should receive a text message advising when a clinician will contact you
  • In some cases where patients have booked a telephone call back online and manually entered what they need help with, this has delayed urgent matters. Therefore it is no longer safe to continue with this pathway and eConsult should be used as a safer system.

Can I book a blood test / chronic disease review appointment online?

Yes – but you must ensure that unless you have been invited / requested by us to book this that these are not booked for any other purpose.

Using the appointments incorrectly may put you at risk and prevents other patients from accessing them.

Unfortunately, if specific patients repeatedly use the system inappropriately, we may review their access.

How can I give feedback?

Feedback is really valuable in making sure our systems and processes are as safe, effective and user-friendly as possible.

You can provide feedback here:

Covid 19 Vaccine Update

Due to high demand we have made more doses of the Pfizer vaccination available at our vaccination centres.  All over 18s now eligible. Please book your appointment at  You should also use this link to book your second dose if it has been more than 8 weeks since your first.

In Harrow, there are a number of places you can get a vaccination, all of which are available to book through the national booking system:

Byron Hall Mass Vaccination Centre, Christchurch Avenue, Harrow, HA3 5BD (Please note Astra Zeneca second doses available at weekends only)

·       Health Pharmacy, 392-394 Rayners Lane, London, Pinner, HA5 5DY

·       Healthways Pharmacy, 382 Rayners Lane, Pinner, Middlesex, HA5 5DY

·       Grimsdyke Golf Course, Oxhey Lane, Pinner, Middlesex, HA5 4AL

Some people may also be prefer to attend the Wembley Mass Vaccination Centre at 8 Fulton Road, Wembley, HA9 0NU.

eConsult – now only available during opening hours

Since launching eConsult on our website in May 2020, we have been glad that patients have found it useful and that it remains a responsive way for patients to contact us without needing to call up.

We are currently reviewing the system and to ensure it is as safe as possible for patients, we have for the moment switched off the system while we are closed.

This allows us to view the eConsults as they come in live and avoid a situation where an urgent matter could get delayed by being submitted while we are closed.

We are continuing to investigate and work with our patient group to look at the best forms of access into the practice.

If you try to access eConsult when the practice is closed and need medical help, please call 111.

What do I need to know about getting a vaccination at Tithe Farm?

What do I need to know about getting a vaccination at Tithe Farm?

  • You will be contacted when we have a vaccine for you. We are approaching people in different groups, starting with the oldest and most in need. Please do not contact the surgery to ask when you will get a vaccine as our telephone lines are extremely busy. Please be patient, your turn will come.
  • You will be given a time to attend and it would help if you arrive 15 minutes before your time.   Parking is limited.  If you arrive any earlier you may be asked to come back or wait in an overflow car park. Do not visit us unless you have been invited. There are no spare vaccines and you will only make our work more difficult.
  • Our volunteer wardens in high vis-jackets will ask you to wait in your car until called. If you find it difficult to walk or need to use a wheelchair please let them know.
  • There is a simple form that we need you to fill in.  To save time please download this from our website (New Patient Arrival Form), though we can give you a form when you arrive. Please bring a pen with you.
  • When you fill in the form we will need your name and your date of birth and the name of someone to contact if there is a problem while you are with us. We also need your NHS number, which you should be able to find on any recent communication from the surgery or from a hospital or clinic appointment. If you cannot find your NHS number please leave that spot blank. You can get your NHS number from the reception at Tithe Farm.
  • Please wear a coat or jacket over a short-sleeved shirt or T-shirt.  If you do not have a mask we will give you one. Please do not put your coat over the seats or on the table but hold on to it while you wait. You will be able to sit in the waiting area, have your vaccination when called and wait for ten minutes afterwards. You will be given a second appointment before you leave.
  • The building has a one-way system. Please do not go back to the reception area once you have left it.  Please use the toilet just before you leave home.
  • Our aim is to get you into and out of the building as soon as we can. The quicker we can be the more people we can protect.  Please bear with us as we work together to meet the biggest challenge our health service in Harrow has ever faced.
  • It you can’t make your appointment please let us know. If we contacted you by text please go back to the text and use the cancel option. If we contacted you by phone then please ring the surgery.
  • The Tithe Farm Sports and Social Club is at 151 Rayners Lane. The postcode is HA2 0XH. There are direction signs to the site. You may be invited to have your vaccination at The Hive or Byron Hall where the procedure will be broadly similar.
  • If you are able to travel to Tithe Farm without a car, there are new bus stops for the H12 bus route (travelling in both directions) directly outside. There is a separate entrance for pedestrians and we will aim to deal with you as quickly as possible.Thank you for your help. We look forward to seeing you before too long.