Welcome to The Ridgeway Surgery
A carer is a person who provides care for an adult or disabled child. If you are a carer or no longer have a caring responsibility please can you contact reception and let us know so we can update your record. If you are still a carer, did you know that you can get an annual physical health check at the practice? If you feel this would be of benefit, please contact us to arrange a GP appointment. If you are a carer please can you complete the Patient Activation Measure (PAM) questionnaire and hand it into reception? PAM questionnaire
What is PAM?
The PAM® can make a valuable contribution to assessing a patient’s ability to self care at any given time. This assessment helps support next steps on what would be needed to increase their levels of knowledge, skills and confidence in order to improve their health and wellbeing outcomes. It can be used to tailor interventions to individual needs, significantly increasing the likelihood that people will adopt behaviours that contribute to better health.
Flu season is fast approaching. Are you under 65 and have a Long Term Condition?
Please contact Reception to make an appointment.
Book in person, on the phone or online at the link above!
To prevent the need to call us, you can now book for a doctor to call you back via our online booking service. These appointments are released at 6.30pm at the end of every weekday for the following weekday. Appointments for nurses and healthcare assistants are also available online.
Later in 2019 we will roll out more services for patients to use via the website and reintroduce the ability for patients to book appointments via our automated phone service 24/7.
Thinking of visiting us? Check if you need to here first.
We are aware that from patient feedback received, you wanted clearer information on our appointments system.
We are committed to making the system as straight forward as possible and ways
to contact us are set out below. Note that patients can only ask to see a doctor or
a nurse by using the call back system.
Appointments and Prescriptions: We are increasing the ways in which you
can access us for doctor call back appointments and to re order prescriptions. This
can now all be done online with the click of a few buttons. To book appointments
or to order your repeat prescriptions online you will need your log in details. Both
of these require separate log in details. If you have not already registered on our
log in system, please speak to a member of the reception team who will be happy
to generate the log in details for you.
The online system is available 24/7 all year round and is therefore available during
weekends and public holidays.
If you are using the online system for call back appointments then:
• Telephone appointments are available from 6:30pm the night
• Nursing appointments are available throughout the week subject to
• Phlebotomy appointments are available throughout the week subject
Patients can book, cancel and view appointments using this method. Please
indicate any time when you will not be able to receive a call back appointment for
example because you have a dental appointment or other commitment at a particular
Booking call back appointments: If you are calling reception or doing this in
person at the surgery, the Receptionist will ask for the reason for booking. This is
to gain a better understanding of your requirements and to try and book you in
with the right member of our clinical team. If you are in a queue in the surgery
please stand back to give those who are speaking to the receptionist some privacy.
We may also send you a text where appropriate, for example about test results or
information the doctor would like to give you. Please make sure you update us on
your mobile phone number and email address.
Prescriptions: You can do this either:
• Online using Patient Access
• In writing and handed in to Reception
Repeat prescriptions take 3 working days to process so please ensure you plan
your medication requests accordingly.
Please nominate a pharmacy so we can send your prescriptions to
them electronically. This saves you coming into the surgery to collect your prescription.
Please note we do not take prescription requests over the phone. Also, we
do not accept prescription requests at our branch surgery at Alexandra Avenue.
Home visits: If you or someone you are booking on behalf of is housebound, you
may request a home visit from the Doctor. The request must be made by 11am on
the day it is required. The Doctor will telephone the patient to clarify the requirements
and will advise on the next course of action at this point.
If you are calling us for a non-urgent query please call us in the afternoon.
This helps us to deal with queries at a time when Reception is less busy.
If the doctor requests you to have a blood test, the doctor will provide you
with the blood test appointment and indicate how and when they will follow-up
with you. So you do not need to call us back to arrange the blood test, or to ask if
the results are back.
(Site updated 09/01/2020)