How to Make an Appointment
When you contact us with a new problem, we will arrange for a GP to call you back to discuss the best way we can help you.
Face-to-face appointments to see our nursing team can be made directly.
Appointments may be booked in several ways:
Patients can book appointments using online services.
If you haven’t set up your Patient Access account, please ask the reception for details.
Patients can book an appointment by calling reception on The Ridgeway Surgery 020 8427 2470 or The Ridgeway Branch Surgery .
Patients can visit the surgery and book an appointment with the receptionist.
Book an appointment using the NHS e-Referral Service
If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.
- the booking reference number stated on your booking letter
- the password or access code you were given by the person or organisation that referred you (for example, your GP practice)
If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.
Please visit this link for how to:
- check your appointment details
- change your appointment
- cancel your appointment
- cancel your referral
For more information, read about what happens when you’re referred.
How to choose your hospital or clinic
In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.
Before you select your clinic and appointment slot, consider all the options.
- How long do I have to wait for my first appointment?
- How quickly can I start my treatment?
- How far away is the hospital or clinic?
In most cases you have the legal right to choose the hospital or service you’d like to go to.
This will include many private hospitals, as long as they provide services to the NHS.
Learn more about your choices in the NHS.
What to do if you haven’t been referred yet
If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.
They’ll help you decide what care is best for you and make any necessary referrals.