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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-Care
Help and support available from many National and Local Organisations
Self-Referral Services
Taking Control of Your Care
Access these services directly without seeing a GP first.
Book an Appointment
Supporting Everyone's Needs
We understand that digital services aren't suitable for everyone. That's why we offer:
- Telephone appointments
- Face-to-face support and appointments
- Language translation services
- Extended appointments when needed
- Home visits for eligible patients
- Support for carers accessing our services
Urgent appointments for today or tomorrow
If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.
If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.
Ways to book
1. Request an urgent appointment online
2. Telephone: 0208 427 2470
Extended Access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
Ways to book
1. Request an appointment online
2. Telephone: 0208 427 2470
Finding the Right Care
Our team provides comprehensive care for complex and ongoing health needs.
We offer:
Mental Health Support
We understand that mental health is as important as physical health. Our team provides initial assessments, ongoing support, and referrals to specialist services when needed. We work closely with mental health professionals to ensure you receive comprehensive care.
Complex Health Issues
When you have multiple symptoms or concerns that need investigating, we provide thorough assessments, coordinate your care, and make specialist referrals when necessary.
Long Term Condition Management
If you have a long-term condition, you will receive invitations to book your review appointments when they are due.
If you have a mobile phone you can self book your appointment when you are sent the invite.
If you have not received an invite or need any further help booking these:
2. Telephone: 0208 427 2470
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Whenever possible we ask you to come to the surgery for appointments. At the surgery we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery. We can see three or four patients in the surgery in the time it takes to do one home visit.
If you are too ill to come to the surgery you may need to request a home visits, but please remember these are intended for the housebound, bed-bound, terminally ill patients or those whose condition will significantly deteriorate with travel.
If you are really too unwell to come in please try to phone before 11am.
Telephone: 0208 427 2470
If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the visit request declined.
The doctors squeeze visits in between morning and afternoon surgeries but also have to fit in other clinics and meetings during this time so the timing of a visit cannot be guaranteed.
Requests for emergency visits later during the day will be passed on to the doctor on call who will talk to you to help decide the best way to manage the problem.
Change or Cancel an Appointment
If you are cancelling please let the surgery know as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Ways to cancel
1. Telephone us on 0208 427 2470.
Out of Hours
Enhanced Access
Ask at reception for enhanced access information
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.
This impartial observer will be a practice Nurse or Health Care Assistant or a non-clinciian who is trained in chaperoning and is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If the above personnel are unavailable at the time of your consultation then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a Chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Working Together with Respect
At The Ridgeway Surgery, we're committed to providing the best possible care with kindness and professionalism. Our staff work hard to help every patient, often in challenging circumstances.
While we understand that health concerns can be stressful and frustrating, we operate a zero-tolerance policy towards abuse or aggressive behaviour.
Our staff are here to help. They're skilled professionals and human beings who deserve to feel safe and respected at work.
Treating our team respectfully helps us maintain a positive environment in which we can focus on what matters most: providing excellent care to all our patients.