Dear Patient,
We are seeking your views on accessing general practice services in North West London. Your feedback will help shape future proposals. Please complete the survey and select your GP practice in the first question to proceed:
NHS North West London Primary Care Network (PCN) Access Survey (Healthsense Primary Care Network) | NW London NHS ICS (engagementhq.com)
Thank you for your feedback.
Ridgeway Surgery is currently experiencing a disruption in its clinical computer system which we use to access patient records. This is affecting consultations and the issue of prescriptions. If you are expecting a call from the practice this is likely to be significantly delayed.
If you have a face-to-face appointment please still attend. In an emergency please use 111 online Get help for your symptoms – NHS 111. We believe this is an issue affecting all England practices on the same clinical system. All efforts are being made to resolve this situation as quickly as possible
Please see attached our latest patients’ group (RSPG newsletter) with important and useful information about the surgery and the RSPGs activities
We are very grateful to the Ridgeway Surgery Patients’ Group organising this event where we were able to share with patients how the best use our services
the recording is here
Passcode:5e%zGN6u
The slides are here
two key elements of patient feedback were improved follow-up after tests and knowing what the follow-up plan is & help with how to get onto PATCHS using smartphones / laptops.
Please see information here
Accessing PATCHS – PATCHS Support
if you are stuck, you can always bring your device in and our team will try to help
The Patient Group is looking for a new Chairperson and more committee members. See the flyer
The latest edition of the RSPG / Practice Newsletter is available below
We’re pleased to announce that we will be launching a new online consultation tool called PATCHS at our GP practice on July 22nd. We have selected PATCHS to take the place of our current online consultation service to improve the experience for our patients.
The new online consultation service offers a secure, simple and flexible way for patients and carers to contact their GP practice – it will not replace face to face appointments, it is in addition to routine contact with Practices. This should not be used for emergencies when you should contact 999 or visit A&E.
By registering you will have easy access to a range of services from your computer or smartphone, including:
– reporting symptoms to your GP
– booking virtual appointments
– accessing health advice
To request repeat prescriptions, you should continue to follow the current process we have in place.
You can register via our website homepage from July 22nd onwards.
All you will need to do is provide an email address and set up a password.
For more information on PATCHS you can visit their website.
